DIFLEX - INNOVATIVE AND FLEXIBLE DIALER SOFTWARE FOR VIRTUAL CALL CENTERS around the world


  • SOLUTION FOR “REASEARCH WORLD”S COMPENIES, THAT ALLOW A SIMPLE AND SMART WAY TRANSFORMING CAWI (ONLINE SURVEY) INTO ONLINE PHONE INTERVIEWING SURVEYS  
  • ENTERPRISE-LEVEL OUTBOUND CONTACT CENTER SOFTWARE FOR DATA COLLECTION, FOR SALES AND PROACTIVE CUSTOMER SUPPORT TAILORED TO THEIR NEEDS 
  • AFFORDABLE AND EASY-TO-USE REMOTE CALL CENTRE SOLUTION FOR MANAGING AT-HOME AGENTS ANYWHERE

MAKE DATA COLLECTION FLEXIBLE,  MAKE CALLING PROCESS FASTER, BETTER ORGANIZED AND LESS TIME CONSUMING or IMPROVE YOUR SALES USING DIFLEX CONTACT CENTER SOLUTION



  • Diflex contact center software is a universal solution, that allows you to set up your online, remote outbound call center within short period


  • FLEXIBLE SOLUTION with intuitive desighn FOR MAKING CALLS (FROM ANY PLACE, ANYTIME, FROM VARIOUS TYPE OF DEVICE)


  • With Deflex's integrated platform you can conduct the small and complex survey, run multiple call campaigns simultaneously with the same team of agents
  • Powerful software for outbound sales and proactive customer support 
  • Automate outbound dial system with support of artificial intelligence
  • PROFESSIONAL IT SUPPORT AND CUNSULTING SERVICE  


WHAT WE DO

. Help you to collect information very fast

. Help you transform your online survey(CAWI) into CATI 

. Help you grow and sustain your business

CONDUCT COMPLEX TELEPHONE SURVEY NOW IS EASY

Empower your Operator with integrated questionnaires. Make sure they can handle any objection. Set in the Diflex  any type of survey link easily without involving the IT team and then automatically transfer some data to the survey database . 

SOFT PHONES

Using machine learning "Automatic recognition" module, the system automatically transfers to the next call after 5-8 seconds, as soon as the call status detected by artificial intelligence is recorded in the database.

CONDUCT COMPLEX TELEPHONE SURVEY NOW IS EASY

Empower your Operator with integrated questionnaires. Make sure they can handle any objection. Set in the Diflex  any type of survey link easily without involving the IT team and then automatically transfer some data to the survey database . 

dialer AI

Using machine learning "Automatic recognition" module, the system automatically transfers to the next call after 5-8 seconds, as soon as the call status detected by artificial intelligence is recorded in the database.

REAL-TIME DASHBOARD

Monitor current operators/agents activity and call campaign progress in real-time mode.



DETAILED CALL CENTER ANALYTICS

Track operator/agent statistics, call activity, dialing trends and make informed decisions.

LIVE LISTENING

Listen Operators/agents in real-time mode. also, "whisper" mode, if necessary to participate in a conversation between operator and the respondent.

INTEGRATED SURVEY PLATFORM

Empower your agents with questionnaires and knowledge bases to answer any client's question. (Open any type of link (For example Google form and any other survey questionnaire)

Quota control

Quota control (control all quotas associated with a phone numbers,  prefixes of Phone numbers) .



Webhooks and API

Track operator/agent statistics, call activity, dialing trends and make informed decisions.

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