DIFLEX -EASY-TO-USE, INNOVATIVE AND CLOUD-BASED SOFTWARE FOR SETTING-UP VIRTUAL CALL CENTERS AROUND THE WORLD

CUSTOMERS


COMPANIES IN RESEARCH FIELD

DIFLEX ALLOWS COMPANIES TO RESEARCH IN A SIMPLE AND SMART WAY, TRANSFORMING ONLINE SURVEY (CAWI) INTO PROFECIONAL PHONE SURVEYS (CATI)

ALL BUSINESS COMPANIES NEEDING CALL CENTERS

COMPANIES THAT WANT TO HAVE FLEXIBLE CALL CENTERS WITH HOME-BASED AGENTS, DATA COLLECTION, OUTBOUND SALES, AND PROACTIVE CUSTOMER SUPPORT WITH THE HIGHEST LEVEL OF CUSTOMER PHONE DATABASE PRIVACY)

WHAT WE DO


Make data collection faster, better organizedand less time consuming

. Help you change your online survey(CAWI) into CATI

.Improve your sales and customer support

. Help you grow and sustain your business

CONDUCT COMPLEX TELEPHONE SURVEY NOW IS EASY

Empower your Operator with integrated questionnaires. Make sure they can handle any objection. Set in the Diflex any type of survey link easily without involving the IT team and then automatically transfer some data to the survey database .

dialer AI

Using machine learning "Automatic recognition" module, the system automatically transfers to the next call after 5-8 seconds, as soon as the call status detected by artificial intelligence is recorded in the database.

REAL-TIME DASHBOARD

Monitor current operators/agents activity and call campaign progress in real-time mode.



DETAILED CALL CENTER ANALYTICS

Track operator/agent statistics, call activity, dialing trends and make informed decisions.

LIVE LISTENING

Listen Operators/agents in real-time mode. also, "whisper" mode, if necessary to participate in a conversation between operator and the respondent.

INTEGRATED SURVEY PLATFORM

TWO-WAY INTEGRATION WITH SPECIFIC ONLINE SURVEY SOFTWARE

Cloud-based CALL CENTER SOFTWARE

WITH AN INTUITIVE INTERFACE FOR MANAGING AT-HOME AGENTS ANYWHERE, ANYTIME.

FLEXIBLE

. SET UP CALL CENTER IN MINUTES
. COMPATIBLE WITH ANY TYPE OF DEVICE (smartphones/tablets/computers)
. NO DOWNLOAD PROGRAM, JUST A COMMON BROWSER
. NO TRAINING

Quota control

Quota control (control all quotas associated with a phone numbers,  prefixes of Phone numbers) .



Webhooks and API

Track operator/agent statistics, call activity, dialing trends and make informed decisions.

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