Why Diflex

“To build a flexible call center within short period were problem for many companies. To have platform, where operators could make calls from any type of device, from any place, without installing any program was big challenge for us. That why we started thinking about the platform that would be the extremely “user-friendly” and fast. Moreover, recognition module with support of artificial intelligence (AI) could help us  to reduce operator’s time to get statuses after calling and increase the quality of the final results. And what about the records? Searching for them, trying to somehow connect with at least some profile? The lack of statistics and interim reports turns the work into an almost unmanageable process. So in Diflex we tried to solved all of our problems that we had before"

Integrated Online survey software To conduct phone interviews

  • TO CONDUCT SMALL AND COMPLEX CATI SURVEYS NOW IS SIMPLE AND FAST 
  • TWO-WAY INTEGRATION WITH SURVEY SOFTWARE USING API
  •  POWERFUL SOLUTION FOR OUTBOUND SALES AND PROACTIVE CUSTOMER SUPPORT

Easy-To-Use For any user 

(Admin & Operators)

LAUNCH NEW HOME-BASED CALL CENTRE SOLUTION IN MINUTES AND SAVE BIG :

  • NO SETUP FEES
  • NO MINIMUM CONTRACTS 
 WEB BASED PLATFORM WITH INTUITIVE INTERFASE 
  • NO DOWNLOAD, INSTALLATION AND ADDITIONAL SOFTWARE REQUIRED 
  • NO SPECIFIC TRAINING NEEDED MAKES CALLS FROM ANY TYPE OF DEVICE (PC, Laptop, Tablet, Smartphone (with android OS) FROM ANY PLACE, ANY TIME 

SMART & FLEXIBLE For any user (Admin & Operators)

  • "AUTOMATIC RECOGNITION“OF STATUSES (“UNREACHIBLE”, “BUSY” AND ETC) USING AI 
  • HIDDEN PHONE NUMBERS 
  • QUOTA CONTROL
  • USER/ROLE MANAGEMENT 


4 TYPE OF DIELER

  • SIMPLE DIALER 
  • PREVIEW DIALER
  • DIALER AI 
  • POWER DIALER 


TRACK AND MONITOR CALL CENTRE PERFORMANCET For any user (Admin & Operators)

DATAILED CALL CENTER ANALYTICS 

  • REAL-TIME DASHBOARD 
  • LIVE LISTENING/RECORDINGS 
  • DETAILED HISTORYCAL REPORTS 
  • CALLS /PHONE NUMBERS/QUOTA DISTRIBUTIONS REPORTS